Most businesses operate their customer service team secondary to other departments. Maintaining and retaining customers can be expensive however, your customers are now your marketing. Your customers create reviews, they share your products and talk about your business, creating your message to the outside world and potentially thousands of other customers.
Our customer service training through Insights helps your team understand the various profiles of your clients, what their core demands are and how to satisfy them as quickly and efficiently as possible.
Our training always starts with research of your company, your industry and your people and then identify core areas that need addressing within your team in order to create a better experience for your customers.
We often integrate our customer service training with sales training to deliver our Problems are Opportunities training, enabling your team to identify a clients needs and potentially turn these into additional cross-sale opportunities.